Refund Policy

We want you to be completely satisfied with your purchase. If something isn't right, we're here to make it right.

Eligibility for Refunds

Refunds are available within 30 days of delivery. To be eligible, your item must be unused, in its original condition, and in original packaging.

How to Request a Refund

To request a refund, contact us at support@sortedliving.org with your order number and the reason for your request. We'll review your case and respond within 2 business days.

Refund Process

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or credit card company may take additional time to post the refund.

Late or Missing Refunds

If you haven't received your refund after 7 business days, please check with your bank or credit card provider first. If you still have not received it, contact us at support@sortedliving.org.

Non-Refundable Items

The following items are not eligible for refunds:

• Items marked as final sale
• Items damaged due to misuse or improper handling

Contact Us

If you have any questions about our refund policy, please contact us at support@sortedliving.org.