FAQ

Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Most deliveries arrive within 7–15 business days, depending on your location.

Do you offer free shipping?

We regularly offer free shipping promotions on qualifying orders. Shipping costs, if applicable, are calculated at checkout before payment.

How can I track my order?

Once your order ships, you'll receive a tracking number by email so you can follow its progress.

Can I return my order?

Yes. We accept returns within 30 days of delivery for eligible items in unused, original condition and original packaging. Please see our Returns Policy page for full details.

What if my order arrives damaged?

If your item arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos. We'll work to resolve the issue as quickly as possible.

How do I contact Sorted Living?

Visit our Contact page or email us at support@sortedliving.org. We typically respond within 24–48 business hours.

Do you ship internationally?

Shipping availability depends on your location. During checkout, you'll be able to see whether shipping is available to your country.